Customer Service Call Handler & Vending Operative (Part-time, Hyrbid) Vacancy:

Job Title: Customer Service Call Handler & Vending Operative

Location: Hybrid – Office based in Brownhills

Rate: £13.00 p/hr

Hours: Part-time - 16 hours per week

Mon–Wed: 2:00 PM – 5:00 PM

Thurs–Fri: 10:30 AM – 2:00 PM

Contract: Temp to Perm

About the Role:

BCS Connect is supporting a fast-growing UK-based metering & billing company in their search for a part-time Customer Service Call Handler & Vending Operative to join their team on a temp-to-perm basis.

In this hybrid role, you’ll be handling inbound customer calls, assisting with metering and billing queries, and processing prepayment (vending) transactions. You’ll begin with approximately 4 weeks of office-based training in Lichfield, then transition to a hybrid model, with ongoing office attendance in Brownhills when and as required.

Key Responsibilities:

- Handle incoming calls from residents in a polite and professional manner

- Provide accurate support regarding metering, billing, and vending queries

- Process meter top-ups using internal systems

- Accurately update and maintain customer records

- Escalate issues following company procedures when necessary

- Ensure all interactions comply with data protection regulations

- Report to Customer Services Manager daily

- Attend training and occasional office-based meetings in Brownhills, Walsall

What We’re Looking For:

- Confident using email, spreadsheets, and call-handling software

- Clear, professional, and empathetic phone manner

- Strong communication and problem-solving skills

- Reliable, organised, and calm under pressure

- Experience in a call centre, customer service, or utilities-related role

- Understanding of metering systems or prepayment meters (only desirable - training provided)